Outsider’s Property Maintenance
Refuse Collection GUIDELINES
To better serve our customers, help protect the environment and watch out for the safety of our employees, we have listed below these guidelines.
1. All household trash (refuse) must be bagged. Bags must be tied securely (double knot). Branches, boxes, and other bulky items are to be bundled and tied. There is a limit of FIVE kitchen size trash bags per week. You may set additional bags out for pick up, however additional charges may apply. We understand at different times you may incur more trash than usual. The quantity picked up will be to the driver’s discretion unless prior arrangements with our office have been made prior to service of that week.
2. To prevent litter and reduce odor please place your bags in a metal or plastic trash can. Those of you surrounded by wildlife should be sure to have a container with a tightly closing lid. We do offer a company owned wheeled 45 gallon trash can to our customers for an additional setup fee of $30 for each can. You may get as many cans as you like. If your container needs repaired or replaced, please contact our office either via website, email or phone. Please note, the customer is responsible for the cleaning and maintenance of the container. If a container is found to be broken out of misuse or negligence the customer may be charged $30 for the container and an additional $30 setup fee for another can. All containers remain the property of Outsider’s Property Maintenance and are only supplied to the customer for the duration of service.
3. Recycling bins are NOT provided at this time. However, if you wish to recycle, please place and separate your items by placing them in separate bags. For example, metal cans in one bag and all paper items in another. You do not need to recycle everything or anything at all. However recycling will help the environment and reduce waste in the landfills being buried in the ground.
4. Please keep your bags around 35 pounds or less. This will help to minimize the likelihood of bags tearing. Please be especially mindful of weight limits when disposing of paper, books, magazines, dirt, weeds, lawn clippings, etc.
5. Trash is to be brought out to the end of the driveway or placed at the curb no later than 7 am on the day of pick up. If your trash is not in this location, your trash will not be picked up.
6. Empty boxes must be broken down, flattened and bundled together, or if filled with packing materials, must be sealed with tape.
7. To prevent littering the streets, Styrofoam materials (enclosures, peanuts, balls, etc.) must be enclosed in a securely tied bag or placed inside a taped box or they will not be picked up.
8. Large and/or heavy items must be called in ahead of service date. These items are subject to additional fees. We refer to these items as Bulk Materials. Examples of bulk materials are appliances, electronics, furniture, automotive parts, tires, batteries, swing sets, motorized equipment, etc. Appliances containing Freon, CFC or other hazardous chemicals are billed at $30 each appliance for the removal fee. More information and pricing on Bulk Materials can be found on our website by clicking on the Bulk Materials tab.
9. All lawn clippings should be contained in sealed bags weighing no more than 25 pounds. Limbs must be 48” or less in length, in bundles no larger than 4” in diameter, and no heavier than 25 pounds per bundle. To minimize the likelihood of bags tearing, please be especially mindful of weight limits when disposing of lawn clippings, dirt, weeds, etc. If these items are complied to as outlined, they are NOT considered BULK MATERIAL. However, an excess of gross weight of 100 pounds or more is classified as Brush and limbs removal and disposal. This will be an additional service and must be scheduled through our office.
10. The following items are NOT considered household waste. These items are listed under Construction or Demolition (C&D). Items of this nature are billed separately as an additional service. If you have these items you must contact our office ahead of time and schedule these to be picked up separately. This solid waste can consist of the following:
Scrap wood or lumber, pipe, siding, insulation (additional charges may apply), shingles and other roof coverings, PVC, conduit, wiring, carpet, paneling, padding, foam, tempered glass, windows, doors, wall coverings, Electrical components, plumbing fixtures, drywall, plastics that do not conceal waste, cardboard, metal materials, plaster, flooring, steel shavings, etc
11. Items that are usually redirected and buried back into the earth are referred to as Earth Waste. These items are also Non-Landfill Waste. All items in this category do incur additional fees and must be scheduled separately from your refuse collection. Pricing may be found under the Non-Landfill Waste tab. These items consist of:
Dirt, soil, rock, stone, concrete (mixed and unmixed), asphalt, millings, mulch, tree stumps, sand, roots, brick, railroad ties, telephone poles, logs, pavers, ashes, etc.
12. For public health and safety reasons, THE FOLLOWING ITEMS WILL NOT BE COLLECTED without contacting our office first. Some of these items can be hauled away but require a separate charge additional to your current billing cycle. We refer to these items as Non-Landfill Waste. Pricing on some of these items may be found on our website under the Non-Landfill Waste tab.
These items include but are not limited to:
Animal carcasses, manure, lead, animal waste, hazardous waste, ashes, liquid paint, motor oil, fuels, antifreeze, solvents, pool/hot tub chemicals, explosives, firearms, ammunition, fireworks, compressed tanks such as propane/helium/oxygen flammable materials, radioactive material, pathogens, poisons, toxic waste, acidic waste, asbestos, biomedical waste such as needles and/or syringes or volatile material, etc.
* If any of the above listed items are found in your containment, customer is subject to a $150 fine.
13. Please understand that all loads must meet Department of Transportation requirements. If any damages or fines occur against Outsider’s Property Maintenance or its employees for the disposal of any waste deemed by State and/or Federal law, you the customer will be held solely responsible.
14. Outsider’s Property Maintenance is not responsible for damages beyond curb line, road ways, driveways, damage to plastic cans, missing cans and/or lids. To better suit customer’s property, please be sure to set containers at the end of driveway roadside. Thank you!
15. All payments are due quarterly! Payment must be received by the 21st day of the month preceding that quarter. Service will NOT begin until payment has cleared! You may view our payment options by via our website or by speaking with a customer service representative at our office. Billing statements will be mailed out near the middle of the month. If you do not receive a statement before the 18th, please notify our office immediately. We will NOT raise your bill without notifying you first. At no time will a bill be raised during the quarter.
Quarters are as follows:
January-March
April - June
July - September
October - December
16. Any payments returned will be assessed a $35.00 NSF fee and account will automatically be placed on a cash only payment plan. Once again, service will not begin till payment has been cleared.
17. If you choose to cancel your service, you must personally notify our office in advance to service being rendered. You must also contact us for a change of information form should you move or choose to cease at the residence. Until notification has been made, you (the customer) are responsible for the incurred fees. Refunds will be processed within 60 days of cancellation.
Revised September 12, 2009